Help Center

• I am expecting a bank transfer but it is yet to come
• I am expecting an incoming ACH/Direct Deposit. What type of account shall I choose – Checking or Saving?
• What does SWIFT mean?
• What is ACH/Direct Deposit used for?
• What does Wire Transfer mean?
• What is ABA (Routing Number)?

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• Can I get bank transfer details prior account opening?
• Can I replenish my card by direct outbound transfer?
• Internal transfer
• Is it possible to receive payments from individuals?
• The payment was cancelled, what will happen with the money?

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• Check Processing

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• Business Account 1 Article
  • Business Account opening

• What type of account will suit me better?
• When my account will be opened?
• I’ve completed the registration but password notification is yet to come
• Can I apply a second account?
• The password I’ve got from the letter doesn’t work
• How to join ePayService

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• Loss of access to authentication application
• How can I change my phone number?
• I forgot my password
• I still have no answer for the ticket I’ve created
• What does the Ticket mean?
• I still have something to ask

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• Can I apply a second account?
• Loss of access to authentication application
• I forgot my password
• The password I’ve got from the letter doesn’t work
• I would like to close my account
• Can I switch the dual authentication off?

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• ePayService MasterCard® Cards 27 Articles
  • What are the ePayService MasterCard® limits?
  • How can I order ePayService MasterCard® EMV-chipped card?
  • What is the ePayService MasterCard® issue fee?
  • What is the ePayService MasterCard® monthly fee?
  • What is the difference between ePayService MasterCard® Standard and ePayService MasterCard® Premium?
  • How order ePayService MasterCard® Premium?
• ePayService Virtual Cards 4 Articles
  • Can I order more than one card?
  • What is the applicable exchange rate for cash withdrawal and card payment?
  • Can the anonymous card be issued?
  • Why the card payment is not being authorized?

• SEPA transfers and IBAN

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• I cannot find answer to my question here
• Is cryptocurrency exchange service available for residents of all countries?
• Will cryptocurrency exchange service be available in mobile app?
• Is ePayService licensed to provide cryptocurrency exchange services?
• Why I cannot see my crypto transfer?
• Can I withdraw funds using ePayService card?

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