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  • Bank Transfers 12 Articles

    • I am expecting a bank transfer but it is yet to come
    • I am expecting an incoming ACH/Direct Deposit. What type of account shall I choose – Checking or Saving?
    • What does SWIFT mean?
    • What is ACH/Direct Deposit used for?
    • What does Wire Transfer mean?
    • What is ABA (Routing Number)?
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  • Receive Payments 5 Articles

    • Can I get bank transfer details prior account opening?
    • Can I replenish my card by direct outbound transfer?
    • Internal transfer
    • Is it possible to receive payments from individuals?
    • The payment was cancelled, what will happen with the money?
    View all
  • Check Processing 1 Article

    • Check Processing
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  • Account registration and verification 9 Articles

    • Business Account 1 Article
      • Business Account opening
    • What type of account will suit me better?
    • When my account will be opened?
    • I’ve completed the registration but password notification is yet to come
    • Can I apply a second account?
    • The password I’ve got from the letter doesn’t work
    • How to join ePayService
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  • Common Questions 10 Articles

    • Loss of access to authentication application
    • How can I change my phone number?
    • I forgot my password
    • I still have no answer for the ticket I’ve created
    • What does the Ticket mean?
    • I still have something to ask
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  • Account Management 15 Articles

    • Can I apply a second account?
    • Loss of access to authentication application
    • I forgot my password
    • The password I’ve got from the letter doesn’t work
    • I would like to close my account
    • Can I switch the dual authentication off?
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  • ePayService Cards 27 Articles

    • ePayService MasterCard® Cards 27 Articles
      • What are the ePayService MasterCard® limits?
      • How can I order ePayService MasterCard® EMV-chipped card?
      • What is the ePayService MasterCard® issue fee?
      • What is the ePayService MasterCard® monthly fee?
      • What is the difference between ePayService MasterCard® Standard and ePayService MasterCard® Premium?
      • How order ePayService MasterCard® Premium?
    • ePayService Virtual Cards 4 Articles
      • Can I order more than one card?
      • What is the applicable exchange rate for cash withdrawal and card payment?
      • Can the anonymous card be issued?
      • Why the card payment is not being authorized?
  • SEPA transfers and IBAN 1 Article

    • SEPA transfers and IBAN
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  • Crypto 20 Articles

    • I cannot find answer to my question here
    • Is cryptocurrency exchange service available for residents of all countries?
    • Will cryptocurrency exchange service be available in mobile app?
    • Is ePayService licensed to provide cryptocurrency exchange services?
    • Why I cannot see my crypto transfer?
    • Can I withdraw funds using ePayService card?
    View all

Knowledge Base Articles

  • What type of account will suit me better?
    • 45
  • Can the anonymous card be issued?
    • 13
  • When my account will be opened?
    • -12
  • How to join ePayService
    • -80
  • What are the ePayService MasterCard® limits?
    • 52

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The ePayService MasterCard® is issued by PSI-Pay Ltd. PSI-Pay Ltd is authorised and regulated by the Financial Conduct Authority (FCA) under the Electronic Money Regulations 2011 (FCA register number 900011) for the issuing of electronic money. MasterCard® and the MasterCard® Brand Mark are registered trademarks of MasterCard® International Incorporated.